The Chief Executive Officer of the social media giant Facebook issued a statement following the global outage of the company’s services which affected Instagram, Facebook, and WhatsApp.
Zuckerberg said that he was 'sorry for the disruption' as the company lost over $5.10 billion of its market cap following the sell-out of Facebook’s stocks.
"Facebook, Instagram, WhatsApp, and Messenger are coming back online now. Sorry for the disruption today -- I know how much you rely on our services to stay connected with the people you care about," he said in a statement.
The stocks dropped by nearly 5% following the outage.
The company itself explained the issue by saying: “Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt."
Over 100 thousand people have sent crash reports informing the support teams of their social media services’ cases when unable to access them.
For the first few hours after the outage started Facebook did not comment on it in detail and only said that it is aware some people are having troubles accessing their pages and that the support team is working on identifying and solving the issue.
Instagram’s statement was a bit more detailed as it read “Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. Bear with us, we’re on it.”
The most thorough comment came from WhatsApp’s team saying:
“We’re aware that some people are experiencing issues with WhatsApp at the moment. We’re working to get things back to normal and will send an update here as soon as possible. Thanks for your patience.”